About Us

We are a nearshore Business Process Outsourcing (BPO) company dedicated to helping businesses deliver exceptional customer experiences while reducing operating costs. Specializing in customer service and front-end support, we provide highly trained, English-speaking professionals who seamlessly integrate with your team to represent your brand with professionalism and care. From inbound customer service and technical support to order processing, lead qualifying, live chat, email management, and back-office assistance, we deliver scalable solutions designed to improve customer satisfaction, increase efficiency, and support your company’s growth. By combining top-tier talent, advanced technology, and a commitment to excellence, we become a trusted extension of your business—allowing you to focus on what you do best while we take care of your customers.

A Custom Exclusive Lead Campaign specifically tailored around your criteria!

With so many options available today to acquire new clients, choosing what's best for your company and your sales team can be overwhelming. After years of trial and error, we've developed a lead campaign built specifically around your needs — 100% exclusive, with a 100% contact rate, ensuring you'll speak with every lead that matches your criteria. If any lead doesn't meet our agreed-upon standards, we offer several replacement options to guarantee the lowest possible CPA and the best ROI.

Our live transfers are thoroughly vetted before you ever speak with the consumer. By the time the call reaches you, you'll already know the lead is qualified based on your guidelines. Debt settlement, mortgage, refinance, insurance, solar — if we can secure a solid flow of opt-in data for it, we can help you grow it.

 The following services are provided with your campaign:

• All calls are recorded, we have 4 full time compliance managers who listen to every call

• Agents go through extensive training and continued training

• CRM login provided for real-time lead tracking

• Real-time posting available to your CRM (SalesForce, Zoho, Sugar, Velocify, any API integration)

• Hands-on training with your staff to ensure the highest conversions

• Full Customer Support (quickly respond to all inquiries)

DONT WASTE YOUR TIMING BUYING UNFILTERED LEADS!!!

TV, Radio, Direct Mail, Internet Leads, what do all these have in common? They are all unfiltered sources; your team will not speak with every prospect who inquires, nor are all of them even qualified. Plus, you need to employ a large full-time team dedicated solely to sifting through each inquiry to find the qualified candidates. Your actual cost per lead will be anywhere from $250 to $2,000 after you filter out the leads to determine which are actually qualified. Why waste time hunting? Let Live Leads do all the hunting for you. 

Our Lead Quality Guarantee

If your lead campaign for some reason doesn’t meet your expectations, we will provide additional leads for that invoice in order to help lower your CPA and increase your ROI. By doing so, we will guarantee that enough sales are made as a result of our leads to ensure you achieve an ROI. 

BENEFITS OF A LIVE TRANSFER

• 100% CONTACT RATE (Versus 10% to 40% with real-time internet leads)

  • Debt Settlement

  • Mortgage/ Refinance

  • Insurance Industry

  • Solar

• Only prospects who fit your profile will be sent over

• We focus on quality and can provide quantity

• 100% EXCLUSIVE TO YOU (NEVER RESOLD)

Don't be fooled by imitators — we stand by our pristine reputation to deliver exactly what you paid for. Our goal is to build a long-standing relationship with every client, no matter the size of your company.

WE PROVIDE A VARIETY OF SERVICES INCLUDING

CUSTOM CALL CAMPAIGNS AND BPO SERVICES

It's a proven process: by eliminating the need for your salespeople to prospect and generate their own leads, production will go through the roof. By allowing them to speak with more qualified potential clients each day, their close rate will increase — and so will your conversions and revenue.

You can direct your existing marketing campaigns to our highly trained team of phone representatives, or we can work with you to develop new campaigns tailored to your business model.

Our representatives will screen each potential client with as many qualifying questions as you require to determine if they're a viable candidate for your service. Every prospect is logged into your CRM and then live-transferred to your enrollment agents, loan officers, or sales team, so they can focus solely on meeting client needs.

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MARKETING CONSULTING

Marketing a service to a client hundreds or even thousands of miles away is completely different from marketing a product that can be touched, smelled, and seen in person. Marketing an intangible requires innovative, creative concepts to attract new clients on a daily basis. There's a science behind client acquisition, and it's constantly changing — never consistent. What works well one week may not work at all the next.

We can show you how to build a diversified marketing strategy that keeps your company one step ahead, so you're never relying on a single source for new client acquisition.

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